FAQs
Do you need to register an account on the website in order to place an order?
You don’t have to register an account, you can also place an order directly. Registering an account is to better track your order.
Can I cancel or modify my order?
Yes, you can cancel your order at any time within 24 hours of order payment, so please cancel or modify your order by contacting support@timelessjewelryvault.com within 24 hours of purchase.
What payment methods are supported?
PayPal is the only way we supported to pay.
In what way will the purchase information and logistics information be distributed?
We will send you an email with your purchase receipt and tracking number.
Can I change or cancel my order after I have placed it?
Yes, you can add items within 24 hours of the same address. Please contact our customer service first at support@timelessjewelryvault.com
How fast are you processing orders?
During our business days, we need 2-5 days to prepare your order.
How long is the delivery time of the courier?
Thank you for your patience, it will take 10-20 business days for your order to be shipped to your address.
How can I keep track of my order?
After placing the order, you will receive a tracking number in the email. You can track your order through the Courier website, or you can log in with your timelessjewelryvault.com account and click “My Order” to track the status of your order.
Are taxes included in the price of the products on the website?
All duties and taxes are included in the price shown on the product page, whether in North America or the UK and EU countries.
How do you return a product if it does not meet your expectations?
We accept exchanges or returns on most items within 30 days of purchase free of charge. We do not accept returns after this period. Please contact us via support@timelessjewelryvault.com if you require an exchange or return, along with the reason. *Please provide your PayPal account info for your refund. Please be patient as it can sometimes take several days.
How long does it take for the refund to arrive?
When we receive your returned package, we will inspect the parts according to the return policy approval process. After the inspection is completed, we will notify you by email whether the item is eligible for refund. If the conditions are met, the refund will be refunded via the original payment method within 5-7 working days. If you have any other questions, please feel free to contact us via support@timelessjewelryvault.com.