Returns & Refund
Return and Exchange Policy:
We can make a free full refund or exchange within 30 days after the order has been paid for. If necessary please contact us by email (support@timelessjewelryvault.com) and tell us the reason for your refund or exchange and we will do our best to accommodate your request, we will not issue a refund if the 30 days have passed.
*Please provide your PayPal account information for the refund. This will take a few days to process, thank you for your patience.
We accept full refunds or exchanges within 30 days of purchase free of charge. During this period, please contact us via Email (support@timelessjewelryvault.com) and state your reason for refund or exchange, and we will try our best to accommodate you. *Please provide your PayPal account info for your refund. It will take a few days to process, thank you for your patient.
We accept a free full refund or exchange within 30 days of purchase. During this period, please contact us via email (support@timelessjewelryvault.com) and explain the reason for your refund or exchange. We will try our best to serve you.
*Please provide your PayPal account information to get a refund. Please be patient, because sometimes it may take a few days to process.
Within 30 days after purchase, we accept full refunds and exchanges. Please contact us via email (support@timelessjewelryvault.com) and explain the reason for your refund or exchange. We will do our best for you service. *In order to facilitate the refund, please provide your PayPal account information and wait patiently, usually it takes a few days to process.
We only support free full refunds or exchanges within 30 days of purchase. During this period, please contact us by email (support@timelessjewelryvault.com) with your reason for refund or exchange and we will do our best to accommodate your request, we will not issue refunds for returns after 30 days.
*Please provide your PayPal account information for the refund. This will take a few days to process, thank you for your patience.
If you want to return a product, who will pay for the shipping costs?
a. If you receive an incorrect or damaged product, please contact customer service immediately and for returns in this case, we will pay the return shipping costs. If you are returning multiple items, please return them together to receive a free return on all items. If you return each item individually, you may have to pay additional shipping charges. b. If the product is in good condition, then the postage costs will need to be borne by you.
Return or exchange request:
• Please contact us by email before confirming the return and exchange.
• Please provide the return tracking number of the receipt.
• Your items must be intact and without signs of depreciation.
• Keep the original packaging in the same condition as when it was received. Include all labels and boxes.
• An email with the original receipt and return tracking number is sent to support@timelessjewelryvault.com
•The product must be in its original state•The product must be in the original packaging with all tags.
Please Note:
Website reserves the right to reject any returning products that do not comply with the above-stated return policy. We will send rejected items back to the original shipping address. To avoid this, please contact our Customer Care team to address any issues or concerns you have regarding the item(s) you wish to return. Please follow the steps in the Email we send to you to do a return and exchange. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund, and it can take up to 5 business days to process it, subject to its compliance with our Return Policy. If you are approved, then your refund will be processed.
If you haven’t received a refund yet:
• Please recheck your financial institution account first.
• Then contact your financial institution. Refund posting usually takes some processing time.